NEWS & INSIGHT

Keller Postman Represents 10,000+ CenturyLink Customers in Mass Arbitration

September 12, 2020

In In re CenturyLink Sales Practices & Sec. Litig., MDL No. 17-2795 (D. Minn.), CenturyLink customers alleged they were routinely promised low prices during the sales process only to be charged higher amounts and forced to pay unauthorized charges during billing. Instead of joining the class, more than 10,000 Keller Postman clients abided by CenturyLink’s arbitration clause and moved forward in individual arbitration.

CenturyLink refused to proceed with the arbitrations, claiming they could avoid arbitration because of a proposed class-action settlement for $15 million. With approximately 15 million plaintiffs in the class, we recommended that our clients opt out of the deal, as each class member was estimated to receive an average of merely $1.

CenturyLink responded by seeking to disqualify Keller Postman, but Judge Michael J. Davis of the U.S. District Court for the District of Minnesota denied CenturyLink’s motion.

With the district court’s approval, more than 10,000 of our clients were able to opt out of the proposed class action settlement and proceed with individual arbitrations. This matter is significant because defendants cannot have it both ways—they cannot revert back to the use of class action only when it is most beneficial. Our firm ensures that defendants cannot use forced arbitration clauses to escape responsibility for misconduct.

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